FAQ
Every question, answered.
From the first call to your site going live, here's everything American business owners ask before hiring Web Presence Websites.
GETTING STARTED
Getting started takes less time than your coffee order.
What's the first step with Web Presence Websites?
Book a strategy call and pick a plan, and we get to work on your website. There's no deposit to pay.
Do I need any design experience?
No. Our team plans, writes and designs every page in your brand, so you never touch a layout. See how in Websites.
How fast can my website go live?
As soon as you approve it. We agree the timeline before work starts, then plan, write and design every page and put it live on your own domain.
Can I move my existing website across?
Yes. We read your current site to plan the new one, and bring a WordPress site's pages, posts, media, menus, forms and WooCommerce shop across for you, with the old site left exactly as it is. Read more at WordPress importer.
Will my branding show up automatically?
We add your logo, colors and your voice once, in your brand settings. Every page of your site, and every campaign after it, uses them without you touching a thing.
Who writes the words on my site?
Our team does, from your current site and our call, in your voice. You read every page before it goes live, and we change anything you like.
Can my site take orders and bookings?
Yes. We add an online shop with variants, tax and delivery, paid through your own Stripe, or bookings with live availability and reminders from your own domain. See Online shop and Online bookings.
SENDING & DELIVERABILITY
Your email, landing in the inbox.
Do I need to set up my own sending domain?
No. We register your sending domain, set up its authentication and host it, so you never touch a DNS record. See Sending domains, handled.
Will my emails go to spam?
Every address is checked with its mail server before a campaign can be sent to it, and new domains build their reputation gradually. Across the network, 99.7% of mail is delivered.
What does "every address checked" actually mean?
Each address is verified at the mailbox with its own receiving mail server, not just checked for spelling. Dead mailboxes and anyone who has complained never enter a campaign. See Every address checked.
Why not blast my whole list at once?
Each inbox provider gets its own sending rate, adjusted to how it's responding right now. A steady pace is what earns your domain more volume, not slower sending for its own sake.
How do I know if people are actually opening my emails?
Every open is classified as human or automated and reported in separate columns, so your numbers reflect real readers. See Honest reporting.
Can you follow up with people who clicked or didn't open?
Yes. We save anyone who clicked, opened without clicking, or didn't open at all, then resend to the ones who missed it with a new subject line. See Segments.
What happens if someone replies to my campaign?
Every reply lands in one inbox, sorted by campaign, and our team answers it or routes it to you. See Campaign inbox and leads.
Does anyone check my campaign before it sends?
Yes. Every campaign gets a review of its subject line, structure, links, sender details and footer, and we fix anything flagged before it comes to you. See Pre-send review.
PRICING & PLANS
Simple pricing, no surprises.
How much does Web Presence Websites cost?
Our done-for-you plans, priced in US dollars and billed monthly, each with our team running your campaigns for you. See current prices on Pricing.
Is my website included in every plan?
Yes. Every plan includes your website, shop and bookings, built and looked after by our team. See what each plan includes on Pricing.
Am I locked into a contract?
We agree a term up front, paid monthly with no deposit. After your first term, your plan runs month to month and you can stop any time.
Do all plans get the same features?
Yes. Every feature is on every plan; the only difference is how much we take on for you each month. Compare them on Pricing.
What happens if I need more partway through the month?
After your first term, upgrade to a bigger plan any time and the new plan applies right away. There's no penalty for growing faster than planned.
Can someone else look after my site for me?
Yes. That's all we do: we build and look after your website and run your campaigns for you, every month. See How it works.
YOUR DATA & THE LAW
Built to keep you right with American law.
Do I need consent before I email someone?
Yes. American law (the CAN-SPAM Act, enforced by the FTC) requires express or implied consent before you send marketing email. Our sign-up forms are built to collect it properly.
What has to be in every email I send?
Clear sender identification and a working unsubscribe link. Every Web Presence Websites template includes both by default.
How fast do unsubscribes need to be honored?
The law sets a deadline, but unsubscribes are processed automatically, so nobody on your list waits that long.
Is my customer data safe with Web Presence Websites?
Your contacts and campaign data stay inside your own account, matched to your own sending domain. We never share your list with anyone else's campaigns.
What happens to my list if I bring it from another platform?
Every imported address is checked against its mail server before it's added, so your list stays clean and consent-based from day one. See Lists and imports.
Who do I talk to if my question isn't covered here?
Email us any time and we usually reply within one business day. Reach us through Contact.
Still here? Let's get you online.
Paid monthly, priced in US dollars, every page written and designed for you.